FREQUENTLY ASKED QUESTIONS (FAQs)

We start by providing a free consultation over the phone. During this initial consultation, we are able to get a broad understanding of your security needs. Based upon your needs and budget, we will provide a quote for the guard services and/or offering we think will serve you best. If the quote is accepted, an on-site visit is arranged to ensure that our security plan will sufficiently meet your needs. Once the terms are agreed upon, we finalize the contract. As soon as the contract is signed, we then work with you to establish a more detailed security plan with specific guard-post duties. Additionally, we are always open to adjusting our security plan to better meet your needs. Call us today to learn more.

We address this question in several areas of this section. However, we wish to propose that RS is one of the few security companies that combines security cameras and monitoring services (of all levels of complexity), security guards, mobile patrols, and supportive staffing. Examples of “staffing” include assignment of pool and recreational monitors to maintain the safety and quality of a residential site’s common entertainment and exercise areas, as well as provision of personnel with clerical or custodial skills at your residential or commercial site.

We at RS have found that our clients often need an added value of skills in a specific security guard and/or at needs of specific site. So, RS recruits and offers personnel to meet that specific need within range of our main focus--security, safety, and/or property support. Examples of “staffing” include assignment of pool and recreational monitors to maintain the safety and quality of a residential site’s common entertainment and exercise areas, as well as provision of personnel with clerical or custodial skills at your residential or commercial site.

With Russell Security, you can rest assured that you are getting quality guard services at a cost- effective price. Our management team consists of experts in commercial, industrial, and residential security. This team hand-selects and trains our guards based upon their knowledge, experience, professionalism, and skill. Every guard is registered with California’s Bureau of Security and Investigative Services (BSIS) and has passed extensive background checks. Not only will you get a qualified guard, but you will also get a personalized security planthat addresses your primary security needs and goals. Although we maintain high standards for our guard services, we try to keep our prices extremely competitive. Call us today for a free phone consultation.

At Russell Security, we do our best to give you a personalized security plan that allows you to address your primary security issues without exceeding your budget. In addition, our guard services are competitively priced so your budget can go as far as possible. In fact, if you have a bid from another local security guard company, we will try to match or beat their quoted price.

We offer cost-effective, highly competitive rates which do not limit the quality of service provided.

Yes! Because we believe communication is a key component of any effective security plan, we make it a priority. As soon as you become a client of ours, our management team will be readily available to you 24 hour a day, 365 days a year. Our on-call managers carry radios, pagers, and cell phones, so they can respond to you as quickly as possible. In addition, you’ll have a direct line to your assigned guard and access to our 24/7 dispatch center.

Yes. In addition to covering regular business hours, we frequently provide after-hour and around-the-clock guard services and patrols. In addition, we operate a 24-hour dispatch center.

Our private security services are available in large metropolitan cities, small rural areas, and everything in-between throughout Southern California, including Los Angeles County, Orange County, Riverside County, San Bernardino County, and some areas of San Diego County.

Our guards are qualified to provide private security services for a broad range of industrial,commercial, and residential locations, including but not limited to the following:

Our guards wear a white shirt with blue tones and our blue “Russell Security” patch and navy blue or black slacks, with tie when required, or a neatly-pressed polo shirt for recreational staffing, such as for pool monitors, in warmer weather. We also offer executive (with blazers) and plain clothes guards when appropriate, such as for special events.

RS offers long term contracts, short term contracts, and month-to-month.

RS rotates our guards at most of our accounts to assure that each of our guards is familiar with the location, but if a client requests a specific guard, we are happy to do so.

Yes, Russell Security is fully licensed, insured and bonded as required by the State of California.

Our guards have all received training in the fundamentals of private security. This includes legal aspects, power to arrest, observe and report, emergency situations and evacuation procedures, patrol, post order duties, fire watch, public relations, and communication. Once hired, and if applicable, we require that our guards complete another 40 hours of training in specialized private security courses, such as CPR, first aid, retail loss prevention, trespass, search and seizure, safety awareness, conflict management, chemical agents, etc., within the first six months.
Prior to every assignment, our guards are also thoroughly briefed by one of our managers on their responsibilities and expectations. The manager reviews the security plan for the client and their specific post order duties.

To ensure that our guards are on site and on time, we employ a mobile time clock app with geolocation that requires our guards to be within 100 feet of the assigned post in order to be able to check in. Our guards are required to check in at the start of their shift and then every 30 minutes until their shift is over. We also use a system to verify that all their patrols are being made.
Russell Security also deploys real-time, field-reporting systems in order to identify and resolve all keys issues related to security, safety, and parking enforcement.
In addition to our automated systems, our management team performs site visits on a regular basis. During a site inspection visit, a manager looks to verify that our security guard is at his/her post, wearing the proper uniform, and performing their required post duties. We review the daily reports, check for incidents, and confirm that there were no significant changes that might affect the effectiveness of the security plan. All findings are recorded in the “Security Guard Evaluation” form.

Our guards are required to check in and out with a dispatcher at the beginning and end of their shift. In addition, our field supervisor conducts random checks on all the guards. RS also uses Detex or a like system, at the request of the client, to assist in the monitoring of the guard. We also offer live monitoring to help monitor the guard and the job site at an additional cost.