The hospitality industry is the professional delivery of comfort, convenience, and personal sustenance to customers as guests—whether for a brief time or a long-term stay. This industry includes restaurants, inns, hotels, motels, campgrounds, spas, recreational areas, and other venues. Security services help deter crime and disorder, and encourage safety and a peaceful environment for a higher quality of experience. Russell assigns security officers who must balance their official security and deterrence functions (“command presence”) with duties as good-will ambassador(s) to your hospitality venue or site. Our patrol services and surveillance technology can also serve as supplements to enforce the rules of your specific culture of hospitality, and as appropriate to the facilities. Much of what we do is promoting and protecting the quality of life and of the refreshment of your customers and guests
School Districts / Campus Security
Russell Security has been dedicated to serving school districts since its inception. School districts can refer to public and private institutional systems and networks, and to colleges and vocational learning centers. It is important to note that events of recent years have placed more emphasis on the necessity of more proactive security and response. Our approach to this area has always been one of respect for educators and of empathy and concern for the safety and harmonious educational environment of students. We strive to offer bundles of services that address the budgetary concerns of school facilities in pursuing school safety and security. Standing security officers, mobile patrols, and surveillance technology can serve as solutions where applicable, per season and operational activity, and to reduce risk for campus sites after hours or during periods of school breaks. Russell Security can administer the necessary guard screening and testing to reduce risk and increase confidence in the capabilities and integrity of security personnel.
Shopping Center Security / Shopping Malls / Parking Lots
If we stop to think about it, shopping centers are typically one of the busiest places in an urban center. One of the obvious factors is the continual movement and traffic of vehicles moving in and out of any retail center or shopping complex. Another factor is the on-foot traffic of guests, visitors, employees, transients, and yes, even undesired criminal or unethical persons, moving through a shopping center. Then, there is also the exposure to crime, vandalism, and theft of store inventory and various food and entertainment outlets. Security officers and technology can deter potential crime, enforce safety regulations, and observe and report criminal or unethical activity. In today’s fast-moving society and its current issues, the absence of security solutions is an open invitation to losses in inventory, qualify of life, and potential injuries to human and material resources. Russell has experience in deploying our security personal and technology solutions at shopping centers. Our officers can serve as enforcers of site regulations and as good-will ambassadors and guides to the law-abiding public. Our professionals and technology address four major areas of security at shopping centers: (1) general security. (2) general safety. (3) property inspection and maintenance reporting. (4) traffic and parking enforcement.
Gated Communities and/or Private Estates
Gated communities and private estates often have controlled means of access and exit (ingress and egress). Often combined with this controlled access is the use of security cameras and natural or installed barriers for security as part of the site landscape. As a supplement, Russell Security can offer our services and skills to reduce risk and to enforce the official rules of the residential site(s). We can assign trained, “squared away” uniformed security officers to monitor and check entrance and exit of guests and visitors to site. These officers can also function as site ambassadors while deterring or responding to suspicious incidents. They can also enforce rules of parking and use of any common areas. We can also advise about installation and/or upgrades of camera and surveillance systems. Plus, we offer monitoring services, by our trained security professionals, in maximum use and response related to your new or upgraded camera systems. It is also important to note that a “private estate” may refer to a uniquely larger or complex residential estate owned by one family or private party. And all the above security solutions may apply but within service and under the requirements of that one family or party. In some cases, if a threat exists or the family or private party is of notoriety, an armed security officer and/or agent, with special training for such assignment, may be a preferred option.
Lobby Ambassadors / Office Buildings
Unified office complexes and/or larger corporate headquarters, for example, may wish to assign security officers to maintain order and deter unethical activity in the related building site. Russell Security believes it takes a higher level of security officer to serve in such a capacity at corporate offices. On the one hand, the security officer is to be posted clearly in view and as the observing and enforcing authority in the lobby of the building. This is what we call a “command presence.” The officer is to be poised and present to deter crime and openly observe activity in the building. On the other hand, the security officer also is to serve as cordial but formal liaison for/to all authorized guests, employees, and visitors of the building. Thus, such a security officer, balancing command presence with greeting and directing of people moving through the building, is called a “lobby ambassador.” Ideally, a lobby ambassador should be confident, squared away in appearance, and show an attitude and demeanor that reflects the corporate culture of the related office and/or standards of the property manager(s). Also, the lobby ambassador may work with other officers and/or building management to monitor security surveillance systems, record entering and exiting of visitors, and perhaps light clerical or custodial duties if within agreed upon scope of work.
A shared community recreation area (or “common area”) can become a very busy and populated place during the full summer season. (Property and security managers usually view the summer season as ranging from Memorial Day Weekend to Labor Day Weekend.) It is a time for many to enjoy the warmer, more frequently sunny weather of the year, as well as the free days and vacation time of spring breaks and summer off-time from school. However, the increase in activity can also be associated with potentially disorderly activity, higher risk of injuries, and violation of community rules by the few that reduce the quality of experience for the many in the common area or recreational site. Russell Security offers a specific answer to promoting order and harmony in the common recreational area site—the pool monitor. Our pool monitors are trained, licensed security officers who deliver an appropriate “command presence” at the recreational site while functioning as a good-will ambassadors, but in the less formal and fun environment of the common area. Our officers are trained to encourage enjoyment of the recreational area, but with adherence to site rules in conduct/dress/operational hours/parking rules, etc. They are also trained to function in their official capacities and in maintaining a respectful and objective distance from the site occupants while on duty. Russell can supplement the pool monitor security functions by our consulting about security surveillance technology, providing camera-based monitoring as appropriate, and by conducting mobile patrols to ensure adherence to rules related to closing, safety, and parking in the common area after operational hours.
Homeowners’ Associations and Multi-Residential Sites (Houses, Apartments, and Mobile Homes)
Homeowners’ associations (HOAs) are organizations statistically proven to help promote and maintain the value and safety of properties within each HOA site. Common rules, regulations, and administration are usually implemented by a licensed property management company acting in compliance with HOA leadership (typically a board of directors). Sometimes an HOA may be internally managed by a board or by internally hired professionals. The function of security is a common subject and component of HOA initiatives and tasks. This functional relationship makes sense, given that HOA security should be related to promoting general safety, protection of property and human resources, and parking enforcement. The same concerns can apply to apartment complexes and mobile home parks. For many years, Russell Security continues to be a consistent provider of quality security services in residential security. We tailor our solutions for each residential community’s size, budget, and commonly shared rules, regulations, and related recreation and parking zones. Mobile patrols, with quality and randomly scheduled site visits, can be a means of deterrence, reporting, and parking enforcement for a site on a limited budget. In contrast, we can assign standing guards to deliver such functions in one or more standard security shifts. Also, we offer security camera consulting and installation/upgrades, as well as monitoring/surveillance services conducted by a trained Russell Security professional.
Russell Security can assign uniformed and/or suit and tie security officers for special events. A special event can be defined as a planned gathering of a group or larger number of people that is of a temporary duration and with a specific commonly known and/or published purpose. The temporary or short duration and purposeful gathering of people distinguishes this kind of security assignment from regular, long-term, scheduled security activities. Many public and private event centers will require the assignment of security officers per their regulations based on certain number of people, inclusion of alcoholic beverages, use or exposure of valuable items, and/or enforcement of certain rules or standards of decorum. Russell Security will usually accept those special-event assignments that are planned with proper advanced notice and which are not of marked risk to our officers. At this time, we do not specialize in provision of armed security officers. We may assign armed officers, but only if both our management and client have reviewed and approved the specific reason for assignment of armed security and have reviewed qualifications of the armed officer. We can partner with other security companies to refer you to specialized, armed officers and protection professionals.
Business Parks and “Industrial Centers”
Areas specially zoned for commercial or “mixed use” for business pose unique challenges in security. Unlike residential zones, the tenants/occupants of individual units will usually not be present in evening hours, unless the business operations require evening and early morning shifts. When unoccupied, such sites are more vulnerable to vandalism and theft. In contrast, such sites and tenants face less risk during the day operations. But, they may be subject to more vehicle traffic and visitation both by authorized personnel as well as suspicious persons. Such parks or centers are usually managed by a property or leasing company, and may have an association maintained by the tenants or the related property management company. These business and industrial centers face concerns somewhat like that of homeowners’ associations—maintaining overall value of the complete site area, ensuring harmony and complementary interaction of various businesses in the park or center, teaming/cooperating to maintain common facilities, and addressing issues in safety and security. Related to safety and security, Russell can offer our services and products according to the budget and needs for the business park or industrial center. Depending on the full area of the associated site, we can assign a security officer on foot or equipped with light vehicle, even a bicycle or golf cart. Or, we can assign a dedicated vehicle for the site or a mobile patrol as scheduled each evening. We can also deliver consulting and installation for security cameras and surveillance technology, and also related monitoring services. We wish to note that individual businesses may have a contractual right to hire their own security company, depending on rules of the associated property. For this type of property site and situation, Russell continues to assert that a standing guard is the best means of deterrence and response to oppose crime and vandalism.
Construction Site Security
Construction sites pose risk of theft and vandalism, especially because they must remain open or semi-open during their preparation and completion. Exposed are both the materials at the site as well as equipment and machinery left or present at the site each day of a project. Managers of security/safety face the challenge of determining how risk of loss or adverse events may change during the phases of a construction project. An obvious, general factor is the size and scope of work for the construction project, as well how the perimeter and features of the surrounding area will expose valuables to the public at large. Usually a pre-construction group, estimators, or an assigned superintendent will determine the part of a project budget allocated for security. In response to this process, Russell Security can offer our services and products to deliver security solutions for both the contractor and owner of the site. As we continue to assert on this page and in our other literature, we believe an assigned security guard, on site, is the best value in deterring theft and vandalism. In turn, we also offer our mobile patrols for your construction site if is in our patrol radius. We also offer surveillance technology. We can consult with your security team to assign a temporary surveillance system and also work proactively to install camera and monitoring systems that can be of use long after the construction project is completed and your site is active and in operation. It is also important to note that security officers can provide first-hand, written accounts/reports about suspicious activity or incidents they observe. Plus, surveillance cameras, of various configurations, can record evidence of vandalism, crimes, or suspicious activity via 24-hour recorded coverage.
Paving Projects and Fresh Slurry Coat
Russell Security has traditionally partnered with paving companies to provide security guard services during the distribution and application processes of aggregate rock and concrete materials for commercial and residential properties. Typically, security officer shifts are assigned at the beginning of the paving project, during the project process, and until the paving material is officially set up and dried. Vandalism and theft during this period can result in significant losses in time and money for construction parties and/or their customers. Slurry seals/”fresh slurry coats” are specific processes that are associated with a frequent need for security measures. Such applications are a mixture of water, asphalt emulsion, aggregate (very small crushed rock), and additives to an existing asphalt pavement surface. Slurry seals are generally used on residential streets. Slurry seal is applied to help preserve and protect the underlying pavement structure and provide a new driving surface. Roads chosen for slurry seal applications generally have low to moderate distress and narrow crack width. Slurry seal applications serve to seal the cracks, restore lost flexibility to the pavement surface, provide a deep, rich black pavement surface color, and help preserve the underlying pavement structure. Russell Security can assign security officers and/or temporary, continuous monitoring technology to help protect your paving project from harm during the process.
The chemicals used to fumigate a property, whether commercial or residential are very effective in preventing pests, but they are also highly harmful to humans. Because of this, businesses and homes are left vacant for a number of days. Oftentimes, alarm systems need to be deactivated during this process, leaving homes and businesses unprotected. Although in normal circumstances, a person would no dare to enter a property with deadly poison in the air, this does not stop criminals on attempting to take advantage of the situation. Working closely with fumigation companies, property owners and property managers, Russell Security assigns security officers to a fumigation/tenting site to patrol the property through the duration of the project and protect the premises from anyone who would try to take advantage of an empty home or business.
Distribution Center/Truck Gate Security
By their very nature, distribution centers usually need to remain open continuously. They present semi-open areas and yards for entry, exit, loading, and unloading. A posted security officer and/or security team can serve to deter crime and also report major activity and record vehicles and inventory loads entering and leaving the facility. After 2001 and the emergence of modern terrorist threats, government and industry partnerships issued regulations and quality standards for integrating security practices into processes for logistics efficiency. A trained security officer can work with the operations team to identify each potential security threat, and identify and resolve issues in safety, potential loss or shrinkage of inventory, and property maintenance. Interestingly, Russell Security has found correlations between more formal security procedures and increased efficiency and actual cost savings in operations. Ask us to conduct a complimentary assessment of your logistics site. We can work with you to assign the needed standing security officers and supplementary cameras and monitoring to meet your specific needs.
Industrial Warehouse Security
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Manufacturing Facilities / Industrial Warehouse Security
Facilities involving processing of materials and/or assembly of products can pose marked risk that warrants some combination of security solutions. At first glance, one might think that the major target for theft would be the products/inventory on site. And often this is the case. But of equal value to criminals are the machinery and equipment used in production, valuable metals (such as copper), and monetary resources perhaps on site. Plus, significant down time and loss of productivity can result from theft or vandalism that injures the manufacturing or distribution process of a business. A manufacturing site may pose additional security challenges if it is involved in continuous operation and also distribution of products. On the one hand, the continuous operation may ensure that some employees are present to deter crime and vandalism and act as part-time observers of activity. On the other hand, such operation requires that the facility be open for entry and exit of vehicles and personnel/visitors, as well as incoming and outgoing shipment. The three goals of a related security program may be to prevent general vandalism, prevent or reduce loss of inventory “shrinkage,” and to protect the human and material resources of long-term assignment at the site. Russell Security can offer our services and products to support your facility security program. Our cameras and monitoring systems can be positioned and operated such that you can observe your perimeter and interior facilities during down-time or after closing. Also, we conduct mobile patrols, in coordination with surveillance/monitoring to observe, detect, and respond to suspicious or criminal activity. If your budget warrants a dedicated security guard, we can patrol the entire site on-foot or golf cart, and also log entry and exit of vehicles and related product or inventory.
Sites for temporary and/or supplementary storage of valuables are very important to both the individual consumer and/or business. In recent years, this industry has seen a decline in the assignment of security officers with the increase of use of camera and monitoring systems. To supplement security, these sites apply sturdy storage compartments, increasing luminosity in the area lighting, and assigning personnel to perform professional and continual monitoring of the area. Russell Security can provide consulting regarding installation or upgrades for your storage facility. Also, we operate our own security monitoring group/center via which we can deliver cost-effective daily security monitoring of your facility, according to your needed schedule. We also offer cameras/monitoring/and mobile patrols (if your site is in our patrol radius) in combined discounts and/or special package offers, if your site warrants such volume of coverage. Russell also wishes to emphasize our basic principle of security—that a standing, “squared-away” security officer is your best means and value for deterrence, reporting, and response at your site. However, we adapt to your needs, wishes, and budget.
Jewelry and Retail Stores/Loss Prevention Officers
Russell Security has experience in providing security guard and mobile patrol services at shopping centers and malls of various scope. This security deployment is usually of a general area of coverage in the exterior of a site. However, individual stores and tenants of a retail site may still feel/be vulnerable to potential theft and vandalism or to actions by an intruder or unruly visitor. We can assign a loss prevention officer who is trained about the policy and procedure of your site, and in how to deter potential theft or to respond to a suspicious situation or an actual theft in process. Such officers are usually assigned to the interior or “floor” of your store, but also should be responsible for monitoring the outside environment in terms of how it relates to your store operations and in coordination with other security professionals and management on the associated property or business site.
Jewelry stores are an excellent and specialized example for loss-prevention assignment. They hold and offer valuable, individual items exposed sometimes to hundreds of customers and visitors each day. An assigned, uniformed or suit-and-tie security professional can markedly reduce risk by a proper presence. The role of the loss prevention officer is like that of the “lobby ambassador” as explained in our other sections. The officer must show a command presence balanced by cordial and helpful interaction with orderly customers and visitors. However, the officer must know how to respond safely and appropriately in proportion to an unruly individual or potential theft or critical incident in the store. Some jewelry retailers even require that internal or outsourced security and loss-prevention professionals attend or review formal training programs in observing, responding, and reporting to possible situations in their stores.
Russell Security can offer our mobile patrol services and security camera and monitoring services as a supplement to assignment of security officers at your retail store(s).
Car Dealerships and Auto Centers
Sellers of automobiles face both opportunity and challenge in showing and maintaining their inventory on site. The opportunity is that the semi-open-air environment allows continuous display and advertising of their vehicles, whether new, pre-owned, recently released, or on sale. Positioned on busy streets, with posted pricing, car dealers and their vehicles can attract potential buyers and enthusiasts day and night. In contrast, the challenge is to protect the vehicle inventory from vandalism and theft of any kind. Russell Security recommends the posting of a visible and squared-away officer as the best deterrent to crime at auto sales lots. However, we acknowledge that some dealerships will not have the budget for continuous security-guard coverage. Some independent dealerships will combine funding to assign security guards at adjacent properties. And some dealers function within a larger auto center or association/consortium to assign funds for security solutions. Another solution is strategic placement and use of camera and surveillance technology. Russell Security and its affiliates offer consulting and installation for such technology both for the open-air lot and also for the interior of the dealership. We also can offer solutions combining options in standing guards, mobile patrols, cameras, and monitoring services.
Banks and Credit Unions
Sites of financial institutions, specifically banks and credit unions, pose significant risks in major criminal and/or unethical activity within and outside each site. Related security assignments often require assignment (“deployment”) of a squared away and visible security officer as a deterrent to potential criminals, robbers, assailants, opportunists, and/or evil technologists. Security officers must be aware of a higher degree of risk in harm or critical events, and accept such exposure and remain aware of its implications. Although some sites may have a history that seems to provide good reason to assign unarmed, uniformed deployment, there are just as many sites and histories that warrant assignment of qualified, armed officers. Russell Security traditionally has been a provider of high-quality unarmed security officers. We strive to calculate the possible risk of a site and weigh the factors to determine if armed security is the better deterrent and possible solution of response. Furthermore, our tradition has been to avoid placing our security officers in higher-risk situations. We may even refer our clients to a security partner that specializes in provision of armed security and protection services. We also strive to offer our security surveillance cameras, technology, upgrades, and monitoring services to provide safer alternatives in response and recording of evidence.
It is also important to note that the COVID era introduced the need for unarmed security officers to function as “order ambassadors” to direct the efficient and proper direction of traffic of customers and visitors to financial institutions. Accompanying this same era has been an increase in brazen approaches by the homeless, transients, and the desperate to try to coerce bank customers to give up money after visiting a bank or credit union’s office or ATMs. Unarmed security officers can serve as a deterrent and witness to such harassment of customers. Another factor is the increasing sophistication of criminals who use technological devices to lift identification and financial data from card readers, during entering of data on external keyboards, and/or attempts to disrupt the secure operations of ATMs. Usually, a representative of a regional headquarters will lead the search for security solutions. However, some banks or credit unions allow branch managers to select related security vendors. In any case, Russell Security approaches your related financial services site with proper respect and integrity in explaining and offering our services.
The State of California issues and enforces safety regulations for ensuring property monitoring and reporting about potential fire hazard for any property site that has lost sprinkler and mechanical alarm response because of malfunction or related event. Most cities post their own fire watch requirements based on review of State regulations. Russell Security has experience in conducting proper fire-watch procedures in working with several of our customers over the years. The procedures involve prompt response and travel to the related site; being familiar with the scope and physical features and functions of the site; patrolling the site at regular intervals to identify general safety risks, and especially potential or actual fire hazards; reporting/document results of patrols and inspections; ensuring the related security officers remain on property until fire response systems are again fully functional; and documenting the time of resuming satisfactory fire-alarm status. Russell Security assigns those officers who show conscientious follow through in patrol and inspection procedures, even when weather and the ambient conditions make it seem a fire is unlikely. Conscientious following of the law, and the reasons for such discipline, are the key elements in integrating post orders with security and fire watch policies and procedures.